Terms & Conditions

All tours are private and customized. The guide reserves the right to adjust routes for safety, timing, or city events.

Payments may be made via:

• Cash
• Card (when available)
• Online payment link

Full payment is required before or at the start of the tour.

Guests agree to:

• Arrive on time
• Follow local safety guidelines
• Inform the guide of any mobility or health considerations

Seville With a Local is not responsible for:

• Loss of personal items
• Injuries caused by guest negligence
• Delays due to traffic, weather, or city events

We always prioritize guest safety and comfort.

Guests may take photos during the tour. With permission, Seville With a Local may use group photos for social media or promotional purposes. You can opt out anytime.

Travel plans sometimes change — and that's perfectly understandable. My goal is to keep things simple, fair, and transparent for everyone.

• Free cancellation (100% refund) — Cancel within 7 days of booking and you'll receive a full refund or, if you prefer, a free change of date — provided the experience was booked more than 7 days before the tour date.
• After those 7 days, or short-notice bookings — If you cancel more than 7 days after purchase, or your experience was booked 7 days or fewer before the tour date, you'll receive a 50% refund as long as you cancel more than 72 hours before the tour starts. You can also ask to move to a new date free of charge, subject to availability.
• Late cancellations & no-shows — Cancellations made less than 72 hours before the tour start, as well as no-shows, incur a 100% fee. This covers the private time reserved exclusively for you, the preparation involved, and the near-impossibility of filling that date and time slot at short notice.
• Date changes — You're welcome to ask for a new date at any time. Rescheduling is free whenever my calendar allows; if it can't accommodate a new slot, or the times offered don't suit you, the standard cancellation terms remain in place.
• Weather or unforeseen circumstances — If I need to cancel due to severe weather, safety concerns or unforeseen circumstances on my side, you'll always be offered a full refund or priority rescheduling — whichever you prefer.

I understand that travel plans can change unexpectedly, and I'll always look for a way to make a last-minute change work. Please understand, though, that my calendar is shared with other guests: if my tours make a new slot impossible, or if the date and time I can offer don't suit you, the original booking and its conditions will remain in place.

In accordance with Article 10 of Spanish Law 34/2002 (LSSI-CE): Seville With a Local is the trading name of Johnny Candela, tax ID (NIF) 28926825R, registered address Calle Constancia 20, 41010 Seville, Spain. Contact: sevillewithalocal@gmail.com · +34 615 041 106.

Guest information is used exclusively for communication and booking. We do not share or sell personal data. Questions? Email sevillewithalocal@gmail.com.